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Customer Service Management | Advanced Call Center Reservation System

Unified Broker Platform | Network of Taxis, Vans, and Shuttles

Flexible Ridesharing | Route Optimization

Fare Payment Collection | Postpaid Invoice and Billing

Customer Service Management | Advanced Call Center Reservation System

Unified Broker Platform | Network of Taxis, Vans, and Shuttles

Flexible Ridesharing | Route Optimization

Fare Payment Collection | Postpaid Invoice and Billing


EMPOWERING TRANSPORTATION MANAGERS

  • Riders have multiple methods to book a reservation. Riders can call our advanced call center, and either book through our Smart Interactive Voice Response (IVR) system, or connect to a customer service representative. Additionally, riders can book online through the self-service rider portal or download our smartphone app.
  • Our unified broker platform is composed of a network of transportation providers that utilize several vehicle types to transport riders including Taxis, Vans, Wheelchair Accessible Vehicles, and Shuttles.
  • Several payment options exist for fare collection and it includes transaction tracking for accuracy and auditing capability.

  • Quality Assurance and On-Time Performance is monitored in real-time by dispatchers to provide the best service and maximum customer satisfaction.
  • Routes are optimized, simulated, and planned to balance customer convenience and cost, thereby increasing efficiency
  • Automatic Vehicle Location (AVL) data is continuously logged and recorded to provide dispatchers the tools to manage the fleet network and replay any route.
  • All trip data is automatically recorded in our billing system for easy and accurate invoicing to automate the billing process.

CONNECTING RIDERS AND DRIVERS THROUGH INNOVATION

  • Improved rider experience and shortened wait times.
  • Riders can book on our online self-service rider portal or an app on their smartphone.
  • Easy communication between the rider and driver without exposing their private phone numbers.
  • The rider can track the vehicle on a map while they are waiting for the driver to arrive and get a real-time estimated time of arrival.
  • Flexible payment options including credit card, custom card, or wallet.
  • At the conclusion of the trip, the rider can rate the driver in multiple areas to measure quality assurance and to improve customer satisfaction.
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our transportation management is powered by IT Curves software








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